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Frequently Asked Questions

Have a question about Canada Drugs? We have the answer!

Please browse our Frequently Asked Questions for information on Canada Drugs. If you don’t see any answer to your questions, or want to speak directly to us, please email us at [email protected] or call 1-800-111-1111 to speak to a Patient Service Representative 24-7.

How can I ensure my transactions are secure?

At Canada Drugs patient privacy is of utmost importance. is tested and certified daily to pass the FBI/SANS Internet Security Test. Canada Drugs has met the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB. is free of all known vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification, preventing over 99.99% of hacker crime.

Private information transmitted from a customers computer to the web server is encrypted using SSL 3.0 technology, secured by a true VeriSign SSL Certificate.

All Canada Drugs servers are protected by multiple firewalls and have access privileges that prevent further access into other systems, keeping them isolated from each other. Patient records are stored in a secure, proprietary system that is used only by authorized internal staff. These servers are physically located within the Canada Drugs secure facility to prevent physical tampering or access.

If you have any further questions about our security measures, please email [email protected]

What is the Canada Drugs Privacy Policy?

Safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by Canada's Personal Information Protection and Electronic Documents Act (the "Act"). Please visit our Privacy Policy page to learn more.

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